Support Services

A2Z provide a managed support service facilitated by our dedicated helpdesk. The service is available during normal office hours. Any communication in respect of a request for Support or Service will be recorded on our incident log under the name of the customer reporting the problem. Details of the time, date, fault reported and actions recommended will be recorded by the helpdesk. The result of such actions and further recommendations will also be recorded. We allow the Customer full access to all records.

The service provides Telephone & Email Support, Remote Support (dial-in), Desktop Support, onsite support and emergency onsite support by request.

The scope of the support covers computer network infrastructure including cabling, servers, workstations, remote computers, related operating systems, e-mail and anti-virus software and peripherals as agreed in individually tailored Service Level Agreement.